CANCELLATION POLICY

Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.

You can re-arrange your appointment from your initial email confirmation, or contact me directly.

We require a minimum of 24 hours' notice to cancel an appointment.  Failure to attend an appointment with less than 24 hours' notice of cancellation, will incur the charge for the full appointment.  This is because we may not be able to fill your slot and still need to cover my costs.

LATE ARRIVALS

It is important that the agreed appointment time and duration is adhered to.  We appreciate that sometimes, things happen, and you may arrive a little late, or need to leave a little earlier than planned.  This is fine, but unfortunately, we cannot make up the missed time by overrunning or adding the time to subsequent appointments.

CONFIDENTIALITY

All client information and records will be safeguarded by Sarah's Health & Beauty and will remain confidential.  Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to me, without your prior consent.

Consultation and client treatment details will not be discussed with anyone other than the client, unless the client is under 18 or has a care worker or guardian.